Get Help with the Geocortex Viewer for HTML5

Online Resources

• Geocortex Viewer for HTML5 Community on the Geocortex Support Center

• Esri documentation for the ArcGIS API for JavaScript

Email Support

If you have a question that is not suitable for posting to the community, and you have an active (Undefined variable: Global.SupportCenterName_Shortest) agreement, send an email message to the VertiGIS Studio Support team at support@geocortex.com.

Viewer Log

The Viewer keeps a log of its activities. This log is helpful when tracking down incompatibilities and errors. Including relevant log entries in a Geocortex community post or in an email to VertiGIS Studio Support can be useful for troubleshooting. The viewer log is only available while the browser window remains open.

View the Log

To view the log:

• On a desktop or tablet: Do one of the following:

  • Long-press the banner at the top.

  • Press Ctrl + Shift + ~.

  

• On a handheld device: Tap the I Want To menu button, and then tap Show Log.

  

  The I Want To menu button in the Handheld interface (left), and the Show Log link

Filter the Log

To filter the log:

1. View the log.

2. Click or tap Filter View.

   Several filters appear.

3. Click or tap one of the following filters:

   • Errors: Display only errors. An error is the most serious type of log entry.

   • Warnings: Display only warnings, and more serious log entries.

   • Info: Display all log entries, except debug entries. This is the default filter.

   • Debug: Display all log entries, including debug entries. This filter can only be used if you enable debug logging.

Enable Debug Logging

To enable debug logging:

Debug logging provides extra information about the viewer's activities. While this can be useful for troubleshooting a problem, it can cause reduce viewer performance. We do not recommend enabling debug logging for normal use of the viewer.

1. View the log.

2. Select the Enable Debug Logging checkbox. By default, this checkbox is cleared.

   To actually view debug entries, click or tap Filter View, and then click or tap Debug.

Clear the Log

To clear the log:

1. View the log.

2. Click or tap Clear Log.

   The log is cleared for the current session.