Troubleshooting Roles

Check that a Role is Running

If a role seems to be having an issue, there are options to check on its status. You can use Windows Task Manager to see if it is running, or check that the AutoStart attribute is on in the role.config file. If these measures do not work, contact support@latitudegeo.com.

To use Task Manager to check if the roles are running:

  1. On the keyboard, press Ctrl-Alt-Delete, click Task Manager, and select the Details tab.

  2. Scroll down until you see the Geocortex Analytics roles.

Autostart and Roles

Whether a role is running or not depends on the AutoStart value. If AutoStart is set to "true" but the role does not display in Task Manager, then there could be a serious problem.

To check that AutoStart is on in the role.config file:

  1. In Windows Explorer, navigate to the folder that contains the Analytics roles.

    The default installed directory for Analytics roles is:

    \Program Files\Latitude Geographics\Geocortex Core\NSRoot\Geocortex\Analytics\RoleName\[ver no]

  2. Open the role.config file of the role in a text editor.

  3. Check that AutoStart="true”.

  4. If AutoStart="true”, restart the Geocortex Core service.

Stop and Restart the Core Service

When you are troubleshooting, one of the first fixes to try is to stop and restart the Geocortex Core Service that runs Geocortex Core. You can stop and restart the service from either Task Manager or Services in Administrative Tools in the Control Panel.

To stop and restart Core Service:

  1. Do one of the following:

  2. In the list of services, find the Geocortex Core Service, right-click on it, and then select Stop.

    Wait until the status changes to Stopped.

  3. In the list of services, find the Geocortex Core Service, right-click on it, and then select Start.

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Documentation Version 1.5