Alarms

Analytics Alarms are fired for many reasons, for example, if your ArcGIS Online credits get below a minimum number of credits, or if storage on a critical server is getting low, or a server has a low response time. You set up alarm notifications to alert you when an event, or the lack of an event on your system needs attention. For more information, see Configure Alarm Notifications.

Alarms can be set globally, for example, on all servers or all services, or they can be set individually on a particular server or service or performance counter and all others disabled.

In some cases, you can also specify iterations - how many times the alarm criteria can occur before an alarm is sent.

All fired alarms are recorded and displayed in Analytics. In addition to the notifications that display in panels in the Analytics application, you can also configure the alarm to notify one or several people directly via email or a text message to their phone (SMS).

To receive SMS alarm notifications to your phone, you must set up a Twilio SMS account.

To make it easier to manage alarms, within the panels that list alarms, you can clear, or silence an alarm temporarily and then re-enable it.

In Configuration, you can completely disable an alarm so that Analytics no longer tracks that particular resource.

Kinds of Alarms

You can set alarms to fire for multiple reasons on different resources in your GIS infrastructure. You can also set alarms at all levels, from the System as a whole to an alarm on a specific service in a specific site in Essentials, or a service on a website or server.

Configure Alarms

You configure alarms in Configuration within the resource that the alarm is about. Alarms can be set to affect multiple resources and are referred to as global alarms. Alarms can also be set on a specific server or a specific instance of an application, or a specific service, performance counter, or Essentials site. You use the sidebar to navigate to the resource whose alarm you want to set or disable.

Global and Specific Alarms

Click here on the Sidebar...

On this tab...

To set a global or specific alarm....

of this type...

that affects...

Servers

Performance Information

Global

Performance counter - Min/Max on all counters

One, some, or all the performance counters on all the servers

Servers | Specific Server

Performance Information

Specific

Performance counter - Min/Max on all counters

One, some, or all the performance counters on this server only

Portals

OR

ArcGIS Servers

OR

Geocortex Essentials

Service Settings

Global

Failed Response
Response Time

+ Dynamic Interval option

All Map, Feature, Geocode, or Other services on all Portals, ArcGIS Servers, Essentials instances

Geocortex Essentials

Site Settings

Global

Failed Response
Response Time

All Sites.

Geocortex Essentials | Instance | Site

Service Settings

Specific

Failed Response
Response Time

One, some, or all the services on this Site in this instance of Essentials

Portals | Specific Portal

Alarms

Specific

Storage Remaining

User Count

User Inactive

Failed Response

Response Time

The storage, user accounts and inactive users on this Portal for ArcGIS only

Portals | Specific Portal

Service Settings

Specific

Failed Response
Response Time

One, some, or all the services on this Portal for ArcGIS only

Portals | Specific ArcGIS Online

Alarms

Specific

Credits Remaining

User Count

User Inactive

The storage, user accounts and inactive users on this ArcGIS online only

Portals | Specific ArcGIS Online

Service Settings

Specific

Failed Response
Response Time

One, some, or all the services on this ArcGIS Online only

Geocortex Applications

Alarms

Global

Failed Response
Response Time

All Geocortex Applications

Geocortex Applications | Specific Application

Alarms

Specific

Failed Response
Response Time

Only this application

Web Applications

Alarms

Global

Failed Response
Response Time

All Web Applications

Web Applications | Specific Web Application

Alarms

Specific

Failed Response
Response Time

Only this Web Application

Websites

Alarms

Global

Failed Response
Response Time

All websites

Websites | Specific Website

Alarms

Specific

Content Alarm

Failed Response
Response Time

Only this website

Configure Alarm Notifications

When an alarm fires in Analytics, two events occur:

To enable Analytics to send either email or SMS messages when an alarm is fired, you need to ensure that your email and phone number are entered in the System section under Configuration. To receive alarm notifications as a text message to your phone, you must also set up a Twilio SMS account on the Twilio website.

Types of Alarm Notification

You can set the type of notification the alarm sends out by changing the settings under each resource or by setting global alarms that affect all the resources of a particular type, for example, ArcGIS Servers.

There are several types of alarm notification:

Set Up Email and SMS

You enter email and SMS settings under the System in Configuration on the Email Settings and SMS Settings tabs. You can use only one SMTP email host but you can set up notifications to go to multiple emails.

For more information, see Configure Email Settings and Configure SMS Settings

Disable Alarm Notifications

You can disable alarms notifications globally or individually:

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Documentation Version 1.4