When an alarm triggers in Analytics, the following events occur:
Information about the alarm is recorded and displays in the Status tab of Analytics.
If enabled, an alarm notification is sent to the recipients you configured to receive them. The notification is sent as an email or SMS (text) or both.
You can set the type of notification the alarm sends out by changing the settings under each resource or by setting up default alarms that affect all the resources of a particular type, for example, ArcGIS Servers.
There are several types of alarm notifications:
Email: Sends an email message to a specified set of recipients using a specified SMTP server. You can send alarm messages to multiple emails.
SMS: Sends a text message to a specified set of recipients using a Twilio account. You can send alarm messages to multiple phone numbers using the same Twilio account.
If you want recipients to receive email or SMS notifications when Analytics alarms trigger, you need to configure a list of alarm recipients under System in Configuration on the Alarm Recipients tab. You can configure a recipient to receive all notifications, or under each resource on the Alarm tab, you can select particular recipients to receive specific alarms. You need to provide email addresses or SMS details for each recipient.
For more information, see Configure Alarm Recipients
In addition to the list of alarm recipients, you also need to set up an SMTP email host and a Twilio account for Analytics to use when it sends emails or texts to alarm recipients. You use only one SMTP email host and a one Twilio account (Twilio website) to send notifications to multiple emails or phones.
For more information, see Configure Email Settings, Configure SMS Settings.
